Privacy Policy

This Privacy Policy explains how customvests.co.uk, business name: Ramsby Merch Ltd (“we”, “us”, “our”), collects, uses, and protects your personal data when you use our website.

 

1. What Data We Collect

We may collect and process the following data:

 

Personal Information

    • Name and job title
    • Billing and shipping address
    • Email address
    • Phone number

Order Information

    • Products purchased
    • Order history
    • Transaction details

Payment Information

We do not store full payment details. Payments are processed securely via:

    • Stripe
    • PayPal

These providers may collect:

    • Payment card details
    • Billing information

Technical Data

    • IP address
    • Browser type and version
    • Device information
    • Website usage data (via cookies)

2. How We Use Your Data

We use your data to:

    • Process and deliver orders
    • Manage payments and refunds
    • Communicate with you about orders
    • Provide customer support
    • Improve our website and services

3. Payment Providers

Stripe

Payments are processed by Stripe. Their privacy policy:
https://stripe.com/gb/privacy

 

PayPal

Payments may also be processed via PayPal:
https://www.paypal.com/uk/webapps/mpp/ua/privacy-full

These providers handle your payment data securely and independently.

 

4. Sharing Your Data

We may share your data with:

    • Payment processors (Stripe, PayPal)
    • Delivery companies (e.g. Royal Mail, couriers)
    • IT and hosting providers
    • Legal authorities if required

We do not sell your personal data.

 

5. Cookies

We use cookies to:

    • Enable website functionality (WooCommerce cart, login)
    • Analyse website traffic
    • Improve user experience

You can manage cookies via your browser settings.

 

6. Data Retention

We keep your data only as long as necessary:

    • Order data: typically 6 years (for tax/legal purposes)
    • Account data: until you request deletion
    • Marketing data: until you unsubscribe

7. Data Security

We take appropriate security measures including:

    • SSL encryption
    • Secure payment gateways
    • Limited access to personal data

8. Third-Party Services

Our website may include third-party services such as:

    • WooCommerce (eCommerce platform)
    • Stripe & PayPal (payments)

These providers may process data according to their own privacy policies.

 

9. International Transfers

Some providers (e.g. Stripe, PayPal) may transfer data outside the UK. We ensure appropriate safeguards are in place.

 

10. Changes to This Policy

We may update this policy from time to time. Updates will be posted on this page.

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