Terms and Conditions

1. About Us

These Terms & Conditions apply to the use of this website and the purchase of products from:

customvests.co.uk, business name: Ramsby Merch Ltd

By using this website or placing an order, you agree to these Terms.

 

2. Orders

    • All orders are subject to acceptance and availability.
    • You will receive an order confirmation email after placing an order.
    • We reserve the right to cancel or refuse any order.

3. Custom Products

    • Our products are custom-made based on your specifications (e.g. logos, designs, sizes).
    • You are responsible for ensuring all details (design, spelling, sizing) are correct before placing your order.
    • We are not responsible for errors approved by you.

4. Customer Responsibility for Content

By placing an order, you confirm that you have the legal right to use any logos, trademarks, images, or content you provide.

You must either:

    • be the owner of the intellectual property, or
    • have permission from the rightful owner

We do not verify ownership of submitted content.

You agree to fully indemnify and hold harmless customvests.co.uk against any claims, damages, or legal actions arising from the use of your submitted content.

 

5. Pricing & Payment

    • All prices are listed in GBP (£) unless stated otherwise.
    • Prices may change at any time without notice.
    • Payment must be made in full at checkout.

We accept payments via:

    • Stripe
    • PayPal

We do not store your payment details.

 

6. Production & Delivery

    • Production times vary depending on the order. Estimated times will be shown on the website.
    • Delivery times are estimates and not guaranteed.
    • We are not responsible for delays caused by couriers or external factors.

7. Shipping

    • Shipping costs are calculated at checkout.
    • Risk passes to you once the order is delivered.

8. Returns & Refunds

Custom Products

Due to the personalised nature of our products:

    • Custom items are non-refundable and non-returnable, unless:
      • the item is defective
      • the item is incorrect due to our error

Faulty or Incorrect Items

    • You must notify us within 7 days of delivery
    • We may request photos as evidence
    • We will offer a replacement or refund where appropriate

9. Cancellations

Orders cannot be cancelled once production has started.

 

10. Limitation of Liability

To the maximum extent permitted by law:

    • We are not liable for indirect or consequential losses
    • Our total liability is limited to the value of your order

Nothing in these Terms limits your legal rights under UK law.

 

11. Website Use

You agree not to:

    • misuse the website
    • upload unlawful or harmful content
    • attempt to gain unauthorized access

12. Intellectual Property (Our Content)

All website content (text, images, branding) is owned by or licensed to us and may not be used without permission.

 

13. Changes to Terms

We may update these Terms at any time. Changes will be posted on this page.

 

14. Governing Law

These Terms are governed by the laws of England and Wales.

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